Technical Support Engineer JavaScript Java
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
CodeValue founded in 2010 is a dynamic software development services company that delivers supreme architectural and technical expertise.
Our mission is to provide indepth consultancy integrate product and design research into our development process offer managed software and cloud solutions and provide customized training programs to bridge knowledge gaps.
We are empowering our employees with a comprehensive range of professional courses and training programs. From Cloud Computing (Azure AWS) to Modern Full stack Web Development Microservices Software Architecture and DevOps
We are looking for a DBA/Database Expert to support all CFS services ensuring optimal database performance scalability and reliability across our services. You will play a key role in managing and optimizing databases automating operations and ensuring data integrity across multiple environments.
We are looking for a Technical Support Engineer with strong coding skills in JavaScript and Java to join our team. This role involves troubleshooting and resolving customer support tickets in a timely and professional manner. A successful candidate should be a fast learner capable of debugging technical issues efficiently while providing exceptional customer support.
Key Responsibilities
- Provide technical support for customers ensuring timely resolution of issues.
- Investigate troubleshoot and debug JavaScript and Javabased applications.
- Analyze logs and monitor system performance using Dynatrace Kibana and other logging tools.
- Work closely with engineering teams to resolve complex technical issues.
- Maintain and improve knowledge base documentation to help customers with selfservice troubleshooting.
- Communicate clearly with customers ensuring they understand the status and resolution of their issues.
- Stay up to date with product updates.
Requirements :
- At least 2 years of experience in programming with JavaScript and Java.
- Experience with Dynatrace Kibana and log analysis for debugging and troubleshooting.
- Basic DevOps knowledge is an advantage (Jenkins Certificate IDP).
- Ability to learn new technologies quickly and adapt to changing requirements.
- Experience in troubleshooting software issues debugging applications and providing technical solutions.
- Excellent verbal and written communication skills.
- Customerfocused mindset with the ability to manage multiple support tickets efficiently.
- Experience with ticketing systems (Jira ServiceNow) is a plus.
- Familiarity with cloud services APIs and databases is an advantage.
Remote Work :
Yes
Employment Type :
Fulltime
نوع التوظيف
دوام كامل
