Soft Service Supervisor
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
Job Description
1. JOB DETAILS:
Job Title:
Facilities Supervisor – Soft Services (MSI Group)
Reports to:
Facilities Manager
Direct Reports:
None
Department:
Mall Operations
Location:
Doha Festival City Mall
Grade:
N/A
2. JOB PURPOSE:
Responsible for implementing the soft services plan for the Doha Festival City Mall that includes Housekeeping waste management Pest control both internal and external landscaping and car parks. Ensuring the provision of high standards of soft services by the contracted company with the objective of providing a pleasant and hygienic environment for the visitors.
3. JOB DIMENSIONS:
Direct Reports:
Housekeeping service providers
Financial Dimensions:
4. KEY ACCOUNTABILITIES:
Description
Performance Indicators
Soft services:
a. Responsible for implementing the housekeeping plan for the internal areas of the mall as well as the external areas i.e. the immediate periphery of the Mall such as the stairways the roads and the car parks areas; by directing the housekeeping staff in their routine and nonroutine jobs; ensuring compliance to set standards; and carrying out regular inspection with the objective of enforcing adherence to standards assessing performance levels and preventing any shortfalls that may lead to any inconvenience to the visitors
b. Responsible for implementing pest control bird control waste management services with objectives of ensuring standards assessing performance and preventing shortfalls
Monthly Reports
Weekly Inspection Reports
Preventive maintenance schedule accomplishment report
Contract Management:
Responsible for tracking performance levels of the contractor providing the services against set KPIs and SLAs by routinely assessing performance against checklist identifying defaults or shortcomings in service levels and based on same prepare necessary report for management review and provide suggestions regarding actions for improving service standards
Monthly Reports
Weekly Inspection Reports
schedule accomplishment report
Usage of Equipment:
Ensure that the service providers staff are using the right equipment’s and tools for the various kinds of material (such as glass marble tiles etc.) and services so as to maintain standards as well as to ensure that there is no damage to company asset due to incorrect usage of equipment
Maintaining a tracking record of asset usage and maintenance
Staff Supervision:
Plans and directs the number placement of staff and the supervisory staff to monitor standard of job done; as well as frequency of check in the different areas of the mall with the objective of ensuring that areas most prone to housekeeping and pest control issues are attended to within shorter intervals with the objective of maintaining standards of cleanliness and hygiene of the premises
Monthly reports
Weekly inspection reports
Accomplishment report
Service Standards:
Communicates expected service standards to the service provider’s staff and monitors them in terms of personal grooming hygiene levels communication skills and the service offered to visitors with the objective of ensuring a superior visitor experience
Monthly reports
Weekly inspection reports
Schedule accomplishment report
Consumables:
Responsible for keeping track of quality of consumables provided for customer usage and their distribution as per consumption patterns for different areas of the mall
Maintain a record of quality check on the service provider’s consumables in stock to ensure right quality consumables and materials usage
Reporting:
Prepare routine and ad hoc reports with the objective of keeping the management informed about all issues relating to soft services of mall and taking necessary action thereof
Monthly Reports
Weekly Inspection Reports
schedule accomplishment report
Functional advice:
Develop an extensive understanding of the mall requirements/procedures and based on ground level assessment give advice on further improving performance and service levels.
Also provide input into the budgeting process based on analysis of historical costs and projected expenditure
Guidelines and services standard are to be checked against service deliverables and further improvements is to be suggested and tracked
Asset Management:
Responsible for the maintenance of the asset property through proper attention to material and finished surfaces to maintain and enhance the asset lifecycle and visual presentation to the public viewing and use.
Weekly Inspection Reports
schedule accomplishment report
Duty Management:
To provide a key support in the role of management of the proper engagement and support too all relevant owner stakeholder management ministry government and emergency services as and when so required during the course of shift working.
Completion of all duty Manager requirements.
5. JOB CONTEXT:
Comply with and use of organisational procedures and policies governing operations and procurement are strictly accordance with the DOA limits
6. QUALIFICATIONS EXPERIENCE & SKILLS:
Minimum Qualifications and Knowledge:
University graduate in any discipline preferred.
Minimum Experience:
57 years of relevant experience in a shopping centre/ mall/ hotel/ hospital with a very high customer focus and adherence to service standards
JobSpecific Skills:
Ability to work under pressure and flexibility to work long hours and shift timings if situation demands
Ability to work in a collaborative and diverse team environment
Must be well familiar with computer applications and capable of generating & presenting maintenance reports
Behavioural Competencies :
Teamwork
Communication
Professional Knowledge
Training and coaching
Personal Leadership
7. Approvals:
Facilities Management Line Manager (Dept. Manager / Function Head):
Signature
Date
Mall Management Line Manager (Dept. Manager / Function Head) :
Signature
Date
Business Human Resources:
Signature
Date
Skills
Pest Control, Inspection, Ability To Work Under Pressure, Visio, Compliance, Customer Focus, Leadership, Landscaping, Communication Skill, Supervision, Budgeting
نوع التوظيف
دوام كامل
