Front Office Representative

About the Job

• Welcomes patients and visitors by greeting patients and visitors, in person or; answering or referring inquiries
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person
• Answering calls from the patients.
• Keeps patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients.
• Understanding the diagnosis of the case and the treatment plan from doctors
• Offering to patients the treatment plan and handling all objections or inquiries related to it.
• Guiding the patients to clinic with a smile.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining the confidentiality of personal and financial information
• Maintains operations by following policies and procedures; reporting needed changes.

Job Requirements

• Excellent customer focused manner at all times.
• Ability to communicate effectively at all levels.
• Planning and organizing.
• Customer service skills & Customer oriented.
• Fresh Graduate (maximum age 28)
• good user of Microsoft office.
• Ability to verbally communicate effectively with guests and co-workers.
• Presentable.
• Availability to work night Shifts.