Quality Assurance Senior Specialist
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
شارك هذه الوظيفة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
A subsidiary of Al Ahly Capital Al Ahly Momkn is a fastevolving Fintech company committed to promoting secure convenient & seamless payment solutions and financial services for business owners service providers and consumers across Egypt.
At Al Ahly Momkn we foster a culture of innovation collaboration and personal growth.
We believe in empowering our employees to unleash their full potential and make a real impact in their roles. As part of our team youll have the opportunity to work on exciting projects learn from industry experts and be part of a supportive and inclusive community.
- Analyze & Report the Operational performance concerning the applied changes by technical teams to ensure accurate and consistent service delivery to the customers.
- Evaluate the services performance concerning the Quality of Service offered through all channels.
- Provide clear insight into performance drivers which impact performance.
- Give recommendations for process improvements based on the customer experience & feedback.
- Hold meetings with managerial and nonmanagerial level teams to find common ground and sustain system stability.
- Design with team managers the quality rules and guidelines to achieve the highest performances.
- Compile and track performance for teams and individual levels. Conduct presentation & business simulation with new hires.
- Create and develop training materials to train team members delivering the best customer experience.
- Addressing and discussing issues and proposed solutions with superiors.
Requirements
- Bachelors degree in Computer Science or a related field.
- 3 years of experience in Quality Assurance or similar field Epayment field is preferred.
- Working knowledge of QA tools methods and concepts.
- High flexibility and adaptability.
- Strong attention to detail problem analysis and problemsolving skills.
- Highlevel communication skills (verbal & written).
- Certifications in Data Analysis Power BI or Quality Assurance are a plus.
Benefits
- Embark on an exciting journey with the Fintech Experts.
- Join a workplace that actively encourages and supports all talents.
- A support system where you have a safe place to voice your opinion share feedback and be your true authentic self.
- Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.
نوع التوظيف
دوام كامل
