Architect Handover Manager

About the Job

• Lead the Customer Service team and continually improve the customer service experience in the division
• Balance customer needs with business requirements and presenting a compelling case for internal change and improvement
• Manage all customer service processes
• Work with the Commercial Director to drive continual improvement in people, technology, processes, service and product design and build.
• Establish and test new strategies to improve the customer service experience.
• Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve the best performance to meet the company’s needs.
• Day to day management. Manage your customer services team to deliver what customers need and to continually improve your customer service team’s efficiency and effectiveness.
• Ensure that you build a positive team culture with strong positive engagement

Job Requirements

• Excellent communication and interpersonal skills
• Good presentation skills
• Leadership
• Customer handling, and solve problems
• Proficiency in MSOffice
• AutoCAD
• Photoshop
• Familiar with real estate laws