Technical Support Specialist

About the Job

Job Description:

• Supporting all university staff with any technical issues they are facing
• Networks Troubleshooting daily both hardware and software problems for end users in current working network environment
• Helping academic staff with any issues related to network , internet and software problems .
• Supporting all university staff with any technical issues they are facing
• Installing and configuring software, hardware and networks
• Monitoring system performance and troubleshooting issues
• Helping academic staff with any issues related to copier machines , operating systems and software programs .
• Installation Windows and software

Key Responsibilities:

• Monitor all infrastructure servers.
• Technical issues.
• Network and internet Performance .
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Develop and maintain local networks in ways that optimize performance .
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Set up accounts and workstations
• Check Smartboards and projectors problems
• Follow up all operating systems and legal software licenses .
• Diagnosing and solving hardware or software faults
• Technical issues Smartboards , projectors and Copier machines.
• Set up new user accounts and workstations