Customer Service

About the jobWhy joinus Are you enthusiastic about creatingexceptional customer experiences and eager to explore the dynamicworld of the tourism industry? Join our diverse team of#Game Changers at Concentrix + Webhelp Greece, and embark on arewarding journey with one of the leading global tourism brands. Utilize your French communicationskills from the sunny landscapes of Greece. Joinus in shaping the future of customer service in the heart of thevibrant tourism sector! What you’ll bedoing: Manage inboundcalls, emails, or live chats Identify andassess customers’ needs to achievesatisfaction Build sustainable relationships oftrust through open and interactivecommunication Provide accurate, valid, andcomplete information by using the rightmethods/tools Meet personal/customer serviceteam targets and call handling quotas Keeprecords of customer interactions, process customer accounts, andfile documents Follow communication procedures,guidelines andpolicies Requirements: Provencustomer support experience or experience as a client servicerepresentative Fluent inFrench Good levelof English Strong focus on customer needs andunderstanding of how customers canbehave Strong communication, problem-solvingand active listening skills Strong writtenskills Ability to multitask, prioritize, andthrive in a fast-paced and target-drivenenvironment Sense of ownership and pride inyour performance and its impact on the company’ssuccess What weoffer: Remote Anywherein Greece 14 salaries (+2 as per Greeklaw) Up to 10% Monthly Performance Bonus Daily Cash Voucher in Up Hellas Mastercard Multiple growth opportunities (Morethan 80% of non-advisory positions coveredinternally) Private health insurance includingdental and eye care Free use of the corporategym (on both sites), yoga, Pilates and runningclasses Relaxation area with library and arcadegames Enjoy your time with your co-workers yourlunch break at our new brand-newrestaurant