In Room Dining - Order Taker

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Indulge in a glamorous beachfront home at Four Seasons Resort and Residences at The Pearl-Qatar offering a new Four Seasons experience in Doha. Whether for a short vacation or a long-term stay, enjoy residential comfort in our expansive apartments and residences, each with a full kitchen and breathtaking views of the city or sea. Connect to the lively social scene at our seven restaurants and bars, soon to showcase Jo l Robuchon, and enrich your lifestyle at our Loulou Spa, the beach and pools. Intuitive Four Seasons service sets the new standard for luxury beachfront living in Doha.About the roleThe Room Service Order Taker is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. Always just a telephone call away, around the clock, the In-Room Dining team provides a wide selection of food and beverage options delivered to the comfort of guests rooms. The friendly and courteous voice of the Room Service Order Taker receives all guest requests for an In-Room Dining experience.What you will do• The Room Service Order Taker is an authority on all available food menus, including daily specials, alternative cuisine and all beverage lists.• This position makes recommendations to accommodate guests preferences and dietary restrictions.• The Room Service Order Taker oversees the entire sequence of service ensuring guest orders are correctly processed and carried out by the servers within the stated delivery time according to Four Seasons Standards.• This position involves a heavy volume of guest contact and fluency in reading, writing, and spoken English is required. The ability to assume responsibility of the department in absence of a manager is essential.• The Room Service Order Taker ensures all orders meet Four Seasons Standards and Sequence of Service and any guest complaints are promptly shared with the Room Service Manager for immediate follow up.• The ideal candidate will also have solid food and beverage knowledge, a pleasant voice and a positive attitude.• Receive all guests requests for an In-Room Dining experience• Acknowledge all available food menus, including daily specials, alternative cuisine and all beverage lists.• Make recommendations to accommodate guests preferences and dietary restrictions.• Oversee the entire sequence of service ensuring guest orders are correctly processed and carried out by the servers within the stated delivery time according to Four Seasons Standards.• Make sure guest complaints are promptly shared with the Room Service Manager for immediate follow up.What you bring• 2-4 years of experience in related field• Excellent command in English, Arabic is an advantage • Service Passion for Luxury Hospitality and have an eye to details. What we offer: Opportunities to build a successful career with global potential Unique strong culture - diversity of 50 different nationalities Living accommodation in a high quality, well-resourced apartment Excellent Training and Development opportunitiesEmployee Recognition Programs Complimentary nights at FS Hotels WorldwidePaid ann home leave tickets Complimentary meals in employee restaurants Free transportation to work Medical coverage Work Authorization