Client Service Associate

Job Description: Snoonu is seeking a dynamic and motivated Client Service Associate to join our team in Doha, Qatar. As a Client Service Associate, you will be responsible for providing excellent customer service and support to our clients, ensuring their needs are met in a timely and efficient manner. Responsibilities: - Serve as the main point of contact for clients, addressing their inquiries and concerns promptly and effectively - Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention - Coordinate with internal teams to resolve client issues and ensure smooth delivery of services - Assist in the onboarding process for new clients, providing guidance and support as needed - Proactively identify opportunities to upsell and cross-sell additional services to existing clients - Maintain accurate client records and documentation to ensure compliance with company policies and regulations - Collaborate with other team members to improve overall client service experience and drive business growth Requirements: - Minimum of 3 years of experience in a client service or customer support role - Resilient and hardworking with a strong focus on customer satisfaction - Excellent planning and organizational skills - Ability to work collaboratively with internal teams to achieve common goals - Strong communication and interpersonal skills - Bachelor's degree in Business Administration or related field preferred Benefits: - Relocation allowance for eligible candidates - Travel and spending expenses covered - Paid Time Off (PTO) for work-life balance and personal time Working Environment: At Snoonu, we are proud to be a company that transcends borders, promoting collaboration on a global scale. Our team values diversity and inclusivity, creating a supportive and inclusive work environment where everyone has the opportunity to thrive and succeed.