Remote Customer Success Officer

We are seeking a motivated and passionate Remote Customer Success Officer to join our team at Vodafone Qatar. As a part-time Associate Level position, the successful candidate will be responsible for ensuring a high level of customer satisfaction, retention, and growth. Responsibilities: - Build strong relationships with customers to understand their needs and provide personalized solutions - Proactively reach out to customers to ensure their satisfaction and address any issues or concerns - Collaborate with internal teams to advocate for the customer and drive improvements in products and services - Monitor customer usage and engagement to identify upsell and cross-sell opportunities - Provide product demonstrations and training to customers to maximize their usage and value - Track and report on key customer success metrics to management Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 3 years of experience in customer success, account management, or a similar role - Strong negotiation and persuasion skills - Excellent communication and interpersonal abilities - Proven track record of meeting and exceeding customer retention and growth targets Benefits: - Paid overtime opportunities - Travel opportunities for conferences and trainings - Training and professional development programs to enhance your skills and career growth Working environment: At Vodafone Qatar, we empower our employees to take ownership and make impactful decisions. We believe in fostering a collaborative and inclusive work culture where everyone's voice is heard and valued. Equal opportunity statement: Vodafone Qatar is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal opportunities for all employees, regardless of race, gender, age, religion, or sexual orientation. Deadline to apply:If you meet the requirements and are excited about the opportunity to drive customer success in a dynamic and innovative environment, we invite you to apply for this position. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Remote Customer Success Officer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.