Contact Center Associate - Work from home

Job Description: Qatar Foundation is seeking a motivated and reliable Contact Center Associate to join our team. This is a full-time, entry-level position that allows you to work from home in Doha, QA. As a Contact Center Associate, you will be responsible for providing exceptional customer service and support to our clients. Responsibilities: - Handle inbound and outbound calls, emails, and chats from customers - Assist customers with inquiries, complaints, and technical support issues - Provide accurate information and resolve customer concerns in a timely manner - Input customer data and maintain accurate records in the system - Collaborate with team members to ensure a seamless customer experience - Continuously improve knowledge of products, services, and processes to better assist customers - Adhere to company policies and procedures at all times - Meet performance metrics and goals set by the company Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Strong teamwork and collaboration skills - Ability to work independently and efficiently - Proficiency in Microsoft Office suite - Ability to multitask and prioritize tasks effectively - Previous customer service experience is a plus, but not required Personality Traits: - Motivated - Reliable Soft Skills: - Communication - Teamwork Benefits: - Visa sponsorship - Gym membership - Remote work flexibility Working Environment: - Leverage data to inform decisions and drive strategic initiatives. Deadline to Apply: May 31, 2024 Equal Opportunity Statement: Qatar Foundation is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Contact Center Associate - Work from home posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.