Operations Manager - 3PLSpecial Handling Network

- Responsible for managing and controlling performance, cost and capacity of external fulfillment logistics provider (3PL)

- Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL.

- Contribute and lead major projects within the MENA Operations Fulfillment / Supply Chain / Transportation to support business and selection growth.

- Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers

- Optimize the flow of Import Containers into the Site closely collaborating with Amazon Global Logistics

- Contribute to contract negotiations with our external fulfillment partners.

- Prioritize projects and software feature requests, evaluate and set stakeholder expectations.