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Location: Riyadh Saudi Arabia
Position Type: Unfixed Term
A familyowned company bioMrieux has grown to become a world leader in the field of in vitro diagnostics. For 60 years and across the world we have imagined and developed innovative diagnostics solutions to improve public health. Today our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a familyowned global company with a longterm vision and a humancentered culture.
In our Customer Service organization the FIT will be in the field supporting distributors team to improve their ability to deal effectively and efficiently with all customers and be able to manage customers expectations appropriately with the objective of achieving customer satisfaction.
The FSE assist the local Area Distributor Managers in developing the Service business promoting the value and benefits of service agreements and in implementing and followingup dedicated service offer to distributors.
What will your responsibilities within bioMrieux
Who are you
You maintain a smartly presented polite diligent positive and professional attitude at all times; demonstrate knowledge and build customer confidence.
You have experience in the field of IT and laboratory connectivity management (LIS middleware)
You take ownership of queries and resolving complex issues and escalating issues with high complexity to ensure overall product performance. Ensure quality and correct implementation of the companys processes.
At all times comply with company policies procedures compliance and instructions.
You contribute to improving the business protecting and enhancing the reputation of the company by putting forward new ideas and when requested to do so implementing change
Studies and Experience:
Skills and Qualifications:
bioMrieux welcomes applications from all individuals regardless of race national origin gender age physical characteristics social origin disability union membership religion family status pregnancy sexual orientation gender identity gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
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