Fitness Manager - Marriott International Inc

JOB SUMMARY

Manages overall operations of Health Club and Responsible for guest and employee satisfaction as well as meeting standards and financial goals. Develops and implements marketing strategies for fitness assessment center and health programs.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the recreation/health club operations or related professional area.

OR

• 2year degree from an accredited university in Health Education Physical Education Hotel and Restaurant Management or related major; 1 year experience in the recreation/health club operations or related professional area.

CORE WORK ACTIVITIES

Managing Health Club and Operations

• Manages daytoday operations ensuring the quality standards and meeting the expectations of the customers on a daily basis.

• Schedules events programs and activities as well as the work of others.

• Develops and implements menu of classes and services including special programs.

• Develops specific goals and plans to prioritize organize and accomplish your work.

• Manages outside vendors.

• Orders and maintains necessary supplies and ensures workers have supplies equipment tools and uniforms necessary to do their jobs.

• Manages pool areas including overall maintenance daily upkeep and cleanliness.

• Ensures all facilities are in appropriate operating condition.

• Schedules work/repairs as needed with the Engineering Department.

• Maintains and enforces safety standards and procedures with the recreation staff.

• Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members of the recreation staff.

• Manages operating budget.

• Assists with major equipment purchases.

• Provides special programming for holiday weekends and heavy transient time periods.

• Plans and implements special recreational opportunities for resort guests as business demands.

• Develops and implements marketing strategies for fitness assessment center and health programs.

Ensuring Exceptional Customer Service

• Serves as a role model to demonstrate appropriate behaviors.

• Monitors quality standards and meets the expectations of the customers on a daily basis.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

Conducting Human Resources Activities

• Oversees all Human Resources activities in the Recreation Department.

• Oversees employee satisfaction and guest satisfaction results and ensures corrective action is taken when needed.

• Identifies the developmental needs of others and coaching mentoring or otherwise helping others to improve their knowledge or skills.

• Hires trains and monitors development of recreation staff.

• Participates in the performance appraisal system process giving feedback when needed.

• Coordinates all training activities for employees in department.

• Encourages and builds mutual trust respect and cooperation among team members.

• Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.