Facilities Helpdesk Administrator

Salary : Up to 29k DOE

Location : Based from London Zoo

Contract Type : Permanent

Hours: 40 hours per week

Responsibilities to include but not limited to:

• Monitoring the Facilities Helpdesk email and logging jobs;
• Actively monitoring open jobs including chasing engineers for updates and allocating jobs to engineers;
• Raising purchasing orders for engineers and other team members as required;
• Allocating PPM tasks to engineers;
• Scanning compliance documentation (inhouse and subcontractor);
• Reviewing documentation and raising any issues to either the Technical Site Managers or Compliance Manager;
• Raising remedial actions following inspections;
• Assisting the team with the raising of quotes as required;
• Logging monthly overtime for approval by the Line Managers/Account Director;
• Monitoring and ensuring engineer training records are up to date
• Provide updates to client H&S team routinely
• Processing quotes invoicing and spends trackers

Key Requirements:

• Previous administrative experience desirable
• Previous helpdesk experience is desirable
• Demonstrate strong administration skills
• Strong IT skills including Microsoft Office
• Excellent and telephone and email manner with solid communication and interpersonal skills
• Confidence in taking initiative and being proactive to resolve issues
• Attention to detail