German Speaking Customer Advisor

Are you a proficient German speaker with a knack for customer support Embark on an exciting career journey as a GermanSpeaking Customer Advisor in Sofia the heart of thriving ecommerce innovations! Our dynamic ecommerce company is on the lookout for customerfocused individuals with prior customer support experience to join our dedicated team. With an enticing relocation package competitive salary and comprehensive health and life insurance benefits this role promises not just a job but a gateway to professional growth and exciting opportunities. Immerse yourself in Sofias vibrant culture while contributing to the success of our cuttingedge ecommerce initiatives.

About Us: At the forefront of the ecommerce industry our company is committed to delivering unparalleled customer experiences. In Sofia our bustling office serves as the epicenter of innovation where skilled professionals collaborate to shape the future of online retail. Join us in revolutionizing the way customers interact with ecommerce and be a vital part of our success story.

Position Overview: As a GermanSpeaking Customer Advisor you will be at the forefront of ensuring customer satisfaction by providing topnotch support and building lasting relationships.

Key Responsibilities:

1. Customer Engagement: Engage with Germanspeaking customers via various channels including phone email and chat addressing inquiries and providing solutions with a customercentric approach.
2. Issue Resolution: Effectively resolve customer concerns demonstrating problemsolving skills and a commitment to delivering a positive and seamless customer experience.
3. Product Knowledge: Develop a comprehensive understanding of our ecommerce products and services to provide accurate information and enhance overall customer satisfaction.
4. Communication: Utilize your German language skills to communicate effectively ensuring clear and empathetic interactions with customers.
5. Collaboration: Work collaboratively with crossfunctional teams sharing insights and contributing to process improvements to elevate the customer support experience.

Qualifications:

• Fluency in German: Exceptional proficiency in both written and spoken German is a prerequisite for effective communication with Germanspeaking customers.
• Customer Support Experience: Prior experience in a customer support role is essential showcasing your ability to handle various customer interactions and provide solutions.

Relocation Package:

• Smooth Transition: Our relocation package includes flight tickets to Sofia and assistance with accommodation ensuring a seamless transition for international candidates.

Perks:

• Competitive Salary: Enjoy a competitive salary that recognizes your valuable contributions to our customer support team and the success of our ecommerce initiatives.
• Health and Life Insurance: Comprehensive coverage prioritizes your wellbeing providing peace of mind for you and your loved ones.
• Professional Growth: Access opportunities for career advancement within our innovative ecommerce company with ongoing training and support for your development.
• Ecommerce Community: Immerse yourself in Sofias vibrant ecommerce community networking with industry professionals and staying abreast of the latest trends and innovations.

Ready to be a crucial part of the ecommerce evolution in Sofia Submit your application including your CV!

Remote Work :

No