HR Services Senior Associate

Overview:

As an Advanced HR Specialist you will play a crucial role in shaping new operational concepts and techniques tackling complex assignments that demand autonomous decisionmaking. You will be pivotal in managing HR services and addressing Tier 2 queries in addition to supporting Tier 3 queries and special projects.

Key Responsibilities:

• Life Cycle and System Management:

  
  
  • Execute all Tier 1 and Tier 2 employee lifecycle change processes including payroll benefits compensation reporting and leaves of absence.
    
  • Apply deep process knowledge to guide employees through changes tailoring solutions to meet individual needs.
    
  • Resolve complex issues serving frequently as a lead resource or escalation point for the team.
    
  • Identify trends and initiate process improvements in collaboration with management or the HRSS Project and Services Team.
    
  • Manage HR systems data and files meticulously to ensure accuracy and uptodateness.
    
  • Adapt swiftly to new HR systems configurations and participate actively in system UAT (User Acceptance Testing).
    
  • Generate both standard and specialized reports for HR stakeholders and line management.
    

• Center of Excellence (COE) Process Expertise:

  
  
  • Understand fundamental programs and COE processes respond to related queries and guide managers appropriately.
    
  • Manage complex COE processes efficiently.
    

• Operational Excellence:

  
  
  • Support HR systems navigation to resolve queries from employees and managers including platforms like Workday.
    
  • Comply with and execute SLAs and KPIs to ensure highquality service delivery.
    
  • Maintain high standards of customer service and process support by adhering to established protocols.
    
  • Uphold strict compliance with SOX Employee Data Governance and other relevant standards.
    
  • Ensure the integrity and accuracy of all data transactions and communications.
    

• Project Management:

  
  
  • Assist in validating translations and contribute to various project management tasks.
    

Requirements

Qualifications:

• Proven experience in HR operations preferably within a complex and dynamic environment.
  
• Familiarity with HR legal and regulatory requirements.
  
• Strong analytical skills and proficiency in managing multiple priorities.
  
• Excellent interpersonal and communication skills.
  

Benefits