Customer Success Associate

1. Customer Engagement: Proactively engage with customers to understand their needs and provide timely assistance in resolving queries.
2. Query Resolution: Effectively address customer inquiries concerns and issues through various communication channels (email chat phone) ensuring a positive resolution.
3. Product Knowledge: Develop a deep understanding of our products/services to provide accurate information and guidance to customers.
4. Customer Advocacy: Advocate for the customer within the company ensuring that their feedback is heard and contributes to product/service improvements.
5. Onboarding and Training: Assist customers in onboarding processes and provide training on product features to enhance their overall experience.
6. Feedback Collection: Gather and document customer feedback collaborating with internal teams to drive continuous improvement.

• Proven experience in a customerfacing role preferably in customer support or success.
• Excellent communication skills both written and verbal.
• Strong problemsolving and criticalthinking abilities.
• Empathetic approach and passion for delivering exceptional customer experiences.
• Ability to adapt to a fastpaced and evolving work environment.
• Basic understanding of industry/sector is a plus.

adaptability,onboarding and training,communication skills,data analysis,customer advocacy,product knowledge,feedback collection,writing and communication,empathy,problem-solving,communication,customer engagement,query resolution