Principal Product Manager Chatbot and Customer Service

# What We Look For In You: 📍Bachelor degree or higher in Computer Science, Information Systems, Engineering, Business Analytics, Statistics or equivalent commercial experience in Human Computer Interaction, AI, NLP, etc. 📍Proven experience as a Product Manager or similar role, with a focus on the data applications (such as data marts and data analytic platforms) 📍Good understanding of customer service business workflows, agent workforce management processes 📍Demonstrated ability to analyse data (using SQL), generate insights, and make data-driven product decisions 📍Hands-on involvement in product development cycle from requirements gathering to engineering/QA to actual release and post release performance/scalability monitoring 📍Excellent communication, leadership, and stakeholder management skills 📍Extremely data-obsessed, and execution focused 📍Excellent communication, analytical, logical thinking, problem solving, and writing skills 📍Bilingual in English and Mandarin to facilitate cross border discussions and collaborations with stakeholders from China