Lab System Support Site MFG QC Lab Support

Job Title Lab System Support/ Site MFG & QC Lab Support

Location: El Segundo CA onsite 5 days a week

Duration 12 months

Client: Cognizant Kite Pharma

Requirement:

Project Scope:

Kites IT Tech Ops team needs onsite Lab Support Specialists for the MVP01 (Oceanside) and RDMC (Santa

Monica) QC Labs. The scope includes efficient and reliable operation of internal desktop lab systems and will

handle tactical matters such as service requests as well as when working on larger projects. Scope of Services

Workstation support including direct support to endusers ranging from Tier 1 2 type issues

Understanding of the business processes and all applicable procedures including indepth knowledge of

GxP operations as it relates to the FDAs CFR 21 Part 11 requirements and Good Documentation Practices (GDP)

Windows Desktop OS support tasks (Win 7 Win 11) Including the setup of new systems installation

and configuration of QC Lab/Manufacturing computer systems in a regulated GMP environment

Support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP systems

Work with vendors tech support teams to resolve application errors as needed

Administer updates on QC/Manufacturing instruments/systems such as user additions removal

method/assay updates

Partner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applications

and write install instruction for Lab/MFG managed services support personnel

Participate in process reengineering workshops with business and IT stakeholders

Perform impact assessment on changing product capabilities including impact to integrated (boundary)

systems

Respond to IT support requests to address operational issues with enterprise and quality applications

and meet with internal clients and stakeholders to diagnose software and middleware issues

Management of Sparc ticketing system for effective workload management; proactive monitoring and

trend identification and analysis of behaviors in systems support. Resolution of findings or escalation to

other IT team resources

Alignment with other manufacturing sites and corporate IT to ensure global consistency

New or updated SOPs related to administration and installation of applications used in the

lab/manufacturing environments

Troubleshooting and replacement of hardware component and systems and system imaging software

AD account management and network connectivity requirements

Testing of phone and network patch cables to wall jacks

Troubleshooting and continuous updates to or creation of knowledge articles

Timely and accurate communications with other parts of the organization regarding IT projects timelines and compliance

Years of Experience: 12.00 Years of Experience

Best Regards

Shashikumar G

Technical Recruiter