Operations Manager

Position: Senior Manager Operations or Director of Operations Responsibilities: Define and monitor the onboarding and support processes and ensure timely and highquality delivery of customer requests. Prioritize and assign work across multiple team functions which include content website design and digital marketing. When necessary communicate and negotiate timelines with customers. Drive process improvements to improve team productivity throughput and quality. Define and maintain operations metrics and other quantitative data to evaluate onboarding and customer request performance on a regular basis. Establish quality check processes to ensure customer satisfaction. Properly escalate issues pertaining to other departments to appropriate internal teams (e.g. finance engineering sales) and drive resolution to improve customer experience. Work closely with engineering to get productivity improving features developed. Create an inspiring team environment with an open communication culture. Oversee daytoday operation & be ready to get your hands dirty. Requirements 58 years of experience majority of experience in running operations. Experience with Software as a Service or Content a plus. Excellent English skills. Excellent prioritization and project management skills Comfort in using and learning various software tools Education in Technology or a communication related field preferred. MBA a plus. Strong Team Building & Management Skills Proficiency with MS Excel Office and other analytical tools. Good written and verbal communication skills Attention to detail and ability to prioritize and multitask Knowledge of websites and SEO is a plus Good design sensibility is a plus.