IT Support Administrator

Responsibilities:

• Infrastructure Monitoring and Maintenance:
  
• Monitor the organization s IT infrastructure including servers networks and systems to ensure optimal performance and availability
  
• Perform routine maintenance tasks to keep systems uptodate and secure.
  

• Incident Response and Troubleshooting:
  
• Respond to IT incidents and service requests diagnosing and resolving technical issues in a timely manner.
  
• Work closely with the IT team members to escalate and resolve complex technical issues.
  

• Systems Administration:
  
• Administer and support server environments including cloud and onprem.
  
• Maintain network devices such as routers switches and firewalls.
  
• Implement and enforce security measures to protect IT assets and data.
  

• User Support and Training:
  
• Manage employee onboarding and systems training
  
• Offer training and guidance to endusers on IT procedures and best practices.
  
• Assist in the procurement and setup of IT hardware and software.
  

• Documentation and Knowledge Management:
  
• Create and maintain detailed documentation for IT systems procedures and troubleshooting guides.
  
• Promote IT security awareness and best practices among employees.
  

• Collaboration and Communication:
  
• Collaborate with various departments to understand strategic objectives and provide effective solutions.
  

Requirements

Qualifications:

• Proven experience in IT support or in a similar role.
  
• Proficiency in troubleshooting software and hardware issues.
  
• Strong knowledge of operating systems including Windows macOS and Linux.
  
• Working knowledge of Active Directory and Microsoft Entra ID.
  
• Working knowledge of Azure AWS and Google Cloud infrastructures.
  
• Administer and optimize servers in virtualized environments.
  
• Understanding of network topologies and protocols.
  
• Excellent communication and interpersonal skills.
  
• Ability to prioritize tasks and work independently.
  
• Relevant IT certifications (CompTIA A Net Security etc)