Technical Account Manager German Speaking

Logpoint a global leader in cybersecurity is seeking a skilled Technical Account Manager to join our dynamic team in Germany. You can be based anywhere in Germany! We have an office in Munich if that suits and or we can and are open to a hybrid working model. Just ask!

In this role youll be a crucial part of the global Customer Support & Operations team providing localized support to our clients and assisting global customers when needed. Your primary focus will be on working closely with clients from various domains to support and integrate systems and protocols with our worldclass SIEM.

Embark on a transformative career journey with Logpoint a recognized leader in cybersecurity. As an innovative and dynamic organization we are more than just a workplace; its an opportunity to be at the forefront of shaping the future of cybersecurity solutions.

Join us; lets pioneer excellence together.

Tasks

Responsibilities:

• Be the local competent and friendly face of the Customer Support & Operations team.
• Work with customers partners and colleagues to exactly understand reported issues.
• Carefully collect and record documentation in the Logpoint Ticketing system.
• Master the LogPoint system at the service level to be able to investigate and analyze technical issues with the services and how they interact.
• Master the Logpoint system at the infrastructure (network HW) and OS level to be able to identify system and resource issues impacting the services performance or user experience.
• Contribute to knowledge building transfer and usage in a KnowledgeCentered Service organization.
• Lead regional escalation projects and highprofile customers from support perspective ensuring solution health and efficient tuning achieved for customers as part of the general customer success effort.

Requirements

Your profile:

• Bachelors degree in computer science or computer engineering or related field.
• Minimum of 1 year of experience in a client facing technical support role technical consultancy customer success or similar.
• Minimum of 2 years of experience with server and network administration and security working with data center infrastructure technologies.
• Strong knowledge of Linux.
• Programming and scripting knowledge would be a significant advantage (incl. shell scripting python Java).
• Professional fluency in English and German to support clients globally and in your local region

Benefits

Why join Logpoint:

• An entrepreneurial approach to our work with trusted responsibilities and quick decision making.
• The chance to be a changemaker and innovative in the cybersecurity industry.
• The unique opportunity to join a multinational cybersecurity powerhouse with a global impact.
• Remote work options and flexible working hours promoting a healthy worklife balance.
• Celebration of accomplishments both big and small fostering a sense of achievement and camaraderie.

About Logpoint:

Fostering a Culture of Success for a Thriving Community.

Rooted in values of passion innovation team spirit and client satisfaction Logpoints culture has been a driving force behind our success across SIEM UEBA SOAR and SAP security technologies. Our integrated security operations platform is dedicated to safeguarding the digital core of organizations.

Logpoint now proudly part of the Summa family stands as a trusted ally in guiding organizations securely through the digital landscape. As we navigate the everevolving corporate landscape our commitment to fostering a culture of excellence remains unwavering.

At Logpoint we believe that our unique corporate culture sets us apart emphasizing collaboration innovation and a genuine commitment to our clients satisfaction. By consistently putting these values into practice we have been able to provide unparalleled solutions that contribute to our clients success.

With a firm belief in the power of teamwork and dedication we strive to create an environment where individuals are inspired to excel both personally and professionally. Our corporate culture is not just about success; its about creating a supportive and thriving community that embraces the challenges of todays digital world.