Operations Coordinator

Job Description About the role Primary responsibility is to handle all tasks associated with the booking process, including processing and confirming bookings in the reservations system for both 828 and B2C customers and to promote Qatar as a premium tourism destination. Providing customers with accurate and relevant information while delivering the highest level of customer service, following the established Discover Qatar Operations process and providing customer support at all touch points Other key responsibilities are: Operational - Ensure timely confirmation of services with suppliers in accordance with the established SLA and closely monitoring the process. - Take responsibility for the dally reconciliation al services and hotels booked in the reservations system, ensuring that confirmations are received for all booked services and hotels. - Ensuring that customers receive the highest level of service excellence at every point of contact. - Attend all inquiries as per agreed booking and services processes as well as time frames. - Identify the customer's needs and provide suitable holiday information in a confident and efficient manner. - Maintain prompt communication with customer towards conversion of the inquiry. - Maintain an above average productivity with booking files handled. - Perform other department duties related to his/her position as directed by the Head of the Department. Booking - Use of online booking engine whenever possible or use the offline work process templates provided. - Provide a quotation clearly mentioning the inclusions, exclusions, terms and conditions applicable. - Follow up to obtain customer's acceptance. - Verify that the accommodation booked/confirmed is as per the request (type of room, view, occupancy and any extra service booked). - Confirm bookings with suppliers and hotels. Qualifications About You - Bachelor’s degree of Equivalent with minimum 2 years of job-related experience - Experience in holiday operational experience in an Airline / Travel Agency/ tour operator environment in selling holiday packages by providing appropriate holiday information, in coasting a package, quoting a price, making reservations and final documentation on payment - Good command and excellent knowledge of the Leisure travel business, global leisure destinations, local market trends and practices in the GCC. - Command of English Language How to Apply If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration. Application Guidelines (For Internals) Employees must submit applications through internal vacancies portal (via GEMS) only. Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed. • All internal candidates can only have three active applications at any point in time. • All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role • All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process • If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role