Service Engineer

Date Posted:Country: Qatar • *Location**: QAT01: 404A, 4th Floor, Jaidah Square, Airport Road PO Box 23500, Doha - Qatar - Job Title - Service Engineer - Role Overview: - The role holder is responsible for managing the service field operations within the assigned geographical area including call backs, preventive/reactive maintenance, repair and modernization. The role holder acts as the second level of technical support and conducts safety audits to ensure all service/maintenance operations are conducted within Otis defined procedures. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures. - On a typical day you will: - Manages the day-to-day operation of the team employees to ensure zero accidents, low call back rate, reduction in labor/spare parts consumption, zero cancellation.- - Cascades the organizational plan into individual accountabilities by distributing tasks in a balanced manner amongst all team members.- - Conducts safety audit at client sites to ensure all service/maintenance operations are conducted within the OTIS safe working procedures and WWJSSS requirement etc. to minimize any safety concerns.- - Evaluate performance metrics (call back/unit/year, no of hours/unit/unit, material cost/unit/year etc.) of the team to devise corrective actions aimed at improving team’s performance.- - Maintains close relationship with the employees as well as customers to maximize the customer satisfaction.- - Acts as the second level support on technical issues.- - Tracks the team’s utilization against plan to ensure productivity in operations.- - Supports other junior colleagues with service/maintenance operations at the client sites, acting as a coach to help develop their skills further.- - Conducts formal and informal trainings on technical tasks for team members to help develop their skills and enhance operational effectiveness.-