Customer Service Representative with Croatian

• Location: ClujNapoca Romania
• Employment Type: Fulltime
• Remuneration: Base salary performance bonuses

• Communicate via incoming emails tickets and chat with customers to resolve their productrelated issues.
• Manage customer orders.
• Secure and deepen client retention contribute to excellent customer support.
• Ensure all complaints are recognized recorded confirmed and effectively resolved.
• Adhere to given processes and procedures.
• Update the customer database and document activities.
• Report the most common issues to the support team for further escalations.

• C1 written and verbal communication skills in Croatian
• B2 English.
• Preferable college degree or related work experience.
• Good MS Office skills and familiarity with ticketing systems.
• Excellent customer service skills.
• High motivation and enthusiastic approach selforganized.
• Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies will be an advantage.

• Schedule: Full time MondaySunday 24/7 (for now we have 2 shifts confirmed 9 AM 6 PM; 3.30 PM 11.30 PM this includes lunch break and 3 short breaks).
• The first three salaries extended with a signing bonus.
• Transportation for day shifts and night shifts.
• Attractive remuneration package.
• Holidays: 20 days/year and an extra day after a year.
• Contract for an undetermined period.
• Training: 5 days (Monday Friday) 9:0018:00.
• 6 months accommodation if needed.
• Up to 200 EUR refund from the first travel to Romania.
• After the first year 200 EUR refund for a travel home.
• Meal tickets (30 RON/day) approx 150 EUR net/month.
• Private medical package.
• Paid professional training.
• Internal development opportunities.
• Discounts with our current partners.
• Gympass monthly subscription.
• Employee assistance/wellbeing program subscription.

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