Field Service Engineer - Philips

Job Title

Job Description

Your role:

• Install Philips Healthcare (PH) equipment according standards with respect to quality and installation time as set by PH

• Perform planned maintenance and equipment modifications within the scheduled time and to the quality standards set by PH

• Perform corrective maintenance supported when necessary by tier2 support helpdesk

• Demonstrate commitments to meet customer needs and requirements by ensuring all given quality standards

• Submit timely and accurate service data job sheets reports expense claims radiation film badges field problem reports and other paperwork as assigned

• Be aware of customer needs and potential commercial leads (Philips Lifecycle Solutions PLS) through customer visits and provide feedback and recommendations to the management relevant people within the organization

• Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals etc.

• Use company property with care to ensure optimal results with minimal operational costs

• Keep abreast of new technologies likely to affect PH range of products

• Be a professional representative for PH with respect to customer problems ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets

• Responsible for executing service events (maintenance & Installation) in compliance with applicable version of Business Unit (BU) / Business Line (BL) service manuals and relevant PH quality standard policies

Youre the right fit if:

• University degree in Electrical and Electronics Engineering Biomedical Engineering or relevant disciplines

• 5 years of field service experience

• Strong knowledge in diagnosing and repairing electronic equipment troubleshooting and responding to customers concerns

• Strong customer service and communication skills

• Must be able to work both individually and in an established team setting

• Advanced level of English & Arabic is a must