Technical Support Engineer - Commercial Vehicle

About the department

Your key responsibilities will be:

• Provide technical support to Aftersales Operations Team (AOT) for new offers when required by the AOT. Along with AOT he/she may be involved directly in discussion and meetings with customers including in person visits to answer their enquiries understand their technical question assess their needs and suggest or promote alternative products or services;
• In coordination with R&D and Engineering. undertakes research adapt established procedures and develop new solutions to solve technical problems through case management technical meetings and followup on the status of outstanding cases;
• Support the team of Field Service technicians during their onsite activities;
• Define solutions and actions to solve customers technical claim and support the service teams in high complexity claims root cause analysis and troubleshooting;
• Coach less experienced COT engineers to help them respond to customer accurately and promptly.

Your profile:

• Degree in HGV/PSV Mechanical Energy Engineering or similar;
• Two years of previous experience in similar position preferably in the bus industry.
• Previous experience and knowledge of general electrical/mechanical principles are highly appreciated as well as previous experience in R&D department in order to understand the technical problem and develop solution to solve it;
• Fluency in both written and spoken English is essential;
• Problem analysis and solving attitude;
• Time consciousness and right sense of urgency;
• Good communication and interpersonal skills;
• Open mind and flexibility in facing unexpected and/or challenging situations;
• Ability to report problems in a clear documented and logical way;
• Self control and discipline.
• Plan cost management control process
• Has righttowork in the UK

We offer:

• Performance and experience based competitive remuneration pension plan.
• 25 holidays public holidays
• Scottish Widow workplace pension
• Department & company wide teambuilding events.
• An exciting opportunity to be part of European transition to Zero Emissions transportation and decarbonization of the economy

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team