Join us as a:

Call Center Operator:

We Elevate ..... Your Responsibilities:

• Receive and dispatch customer calls using the Company system and following defined Call Center processes.
• Maintain and display a professional decorum in all dealings with customers and Existing Installations Technicians.
• Follow the defined escalation process ensuring that all calls or customer complaints are handled effectively.
• Review and respond to all special condition indications regarding a customer a contract or an equipment.
• Handle all calls from Telealarm and Telemonitoring devices where installed ensuring the appropriate service delivery according to the contract conditions.
• Participate in all training and process improvements initiatives of the Call Center as required
• Conduct customer satisfaction surveys and deliver accurate customer feed back
• Reporting received call back trapped passenger incident and frequent break down (sick unit) to service leaders and branch manager.
• Any other related responsibilities and duties requested by line Manager

We Elevate.... Your Best Self:

• You have the passion to delight the customers with outstanding services
• You learn fast and can perform well under the pressure
• You would like to work autonomously and take over responsibility
• You know yourself and looking forward to improve.

We Elevate.... Your Background:

• Bachelors degree in Business Administration.

• Desired Complaints handling skills stress tolerance skills IT skills local language skills. Customer oriented behavior.

• Desired experience in similar positions for at least one year.