Events Manager - Waldorf Astoria Lusail Doha - Hilton

As Events Manager you will be responsible for the successful event planning and overall execution of all Groups Conference & Events that take place within the hotel. The Events Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

What will I be doing

Specifically you would be responsible for performing the following tasks to the highest standards:

• Maximise all Meeting & Events Sales revenue opportunities through up selling of function items
• Closely monitor accounts revenue and business production for Wedding accounts
• Report to the GC&E Director on potential markets needing coverage
• Meet and welcome some top key accounts group organizers and VIP guests upon checkin
• Take responsibility to conduct hotel inspection for all walkins wedding groups
• Be visible to organizers and clients during their event / group dates and monitor guest satisfaction
• Regularly review Master A/C postings to ensure postings are correctly done
• Carry out negotiation for rates with wedding clients and organizers
• Review bills with organizers regularly to eliminate adjustments needed on final invoice
• Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
• Ensure the GC&E Team Members generate a culture of high quality standards for relationship building customer service selling techniques and billing and processing contracts
• Build strong relationships with customers Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Accurate administration and control of all Meetings and Events related reservations and blocks
• Ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7 10 days outline and that all the information is accurate confirmed and billing details documented and in line with the credit policy
• To meet & greet nominated conference contact or organizer to check on their satisfaction and the set up of the meeting rooms on the day of the event
• To conduct Show rounds for companies & agents in line with the Company policy
• To support the Food & Beverage operations and room reservations team with information as required
• Ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively
• Attend Sales events as required

Additional Sales Involvement:

• Review business plans identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel and manage the departments adherence to achieving that strategy
• To raise invoices for Events in line with quotations and forward them to the accounts departments on a daily basis with relevant back up documentation to expedite payment
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

What are we looking for

An Events Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you must possess the following qualifications attitude behaviours skills and values that follow:

• Able to develop positive working relationships at all levels
• To create a positive image
• Good personal presentation
• Good understanding of C&E business
• Company/competitor awareness
• Previous experience working in an Event Planning Environment
• Good administration skills
• Good organization skills
• Proven customer service experience
• Able to close a sale
• Previous experience in a Sales environment either proactive or reactive

What will it be like to work for Hilton

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of worldclass brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100year history. Hilton is proud to have an awardwinning workplace culture and we are consistently named among one of the Worlds Best Workplaces.

We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our
Go Hilton Team Member Travel
discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation.