Customer Success Manager

• Onboard new clients and ensure a smooth transition to using our products and services.
  
• Act as a trusted advisor proactively identifying client needs and recommending solutions.
  
• Manage client relationships fostering open communication and building trust
  
• Track and monitor key performance indicators (KPIs) to measure client success
  
• Identify upsell and crosssell opportunities driving additional revenue.
  
• Collaborate with internal teams (Sales Support Product) to ensure a seamless customer experience.
  
• Develop and deliver training materials to help clients get the most out of our offerings.
  
• Analyze customer feedback and identify areas for improvement
  

Requirements

• Bachelors degree in Information Technology or a related field (or equivalent experience)
  
• Minimum 23 years of experience in a customer success or account management role
  
• Proven track record of building and maintaining strong client relationships
  
• Excellent communication presentation and interpersonal skills
  
• Strong analytical and problemsolving skills
  
• Experience with CRM software a plus
  
• Deep understanding of the IT industry (a plus)