Customer Care Representative

Customer Care Representative

Integrity Roofing and Painting LLC

Colorado Springs CO 80909

Job Summary:

Responsibilities include but are not limited to providing administrative and functional support in our customer service department. This position will also multitask a variety of front office duties. We provide on the job training as our processes and programs are proprietary. This position is an INOFFICE position where multiple people will be present daily.

Responsibilities:

Will be responsible for the following tasks at a minimum as well as additional job tasks as requested by management to reach our goals in Customer Service Satisfaction Profitability and

Peace.

• Answer incoming calls and data entry
  
• Communicate with customers effectively
  
• Communicate with coworkers effectively
  
• Communicate with insurance company representatives effectively
  
• Process customer payments
  
• Respond to emails in a timely fashion
  
• Scan job documents into company database
  
• File maintenance
  

Requirements

Qualifications and Skills

• High school diploma
  
• 2 years customer service experience in a highvolume call environment
  
• 2 years office experience in computer skills Microsoft Word new applications as needed and office equipment (fax printer copier)
  
• Excellent typing skills
  
• Ability to follow directions and multiple processes in a detailed and timely manner
  
• Excellent organizational coordinating and personal interface skills
  
• Excellent written and verbal communication skills
  
• Reacts positively to change; demonstrates flexibility and adaptability
  
• Demonstrates timely and consistent job attendance history
  

Benefits

Compensation & Benefits:

• Pay starting at $17.00 per hour
  
• Fulltime yearround position
  
• Paid Time Off
  
• Company Paid holidays
  
• 401K with company match