Duty Manager

• Ideally Female Candidates Job Qualifications Minimum 2 years' work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. .

Well developed communication and customer relations skills. Key Areas of Responsibilities ›Directs and coordinates all marketing activities and to communicate these activities throughout the hotel. ›Assists in the preparation and updates of the Front Office Departmental Operations Manual. ›Assists to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. ›Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically. ›Submits all guests/employees incident reports. ›Reports and records “Lost and Found” items. ›Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times. ›Ensures that Front Office employees provide excellent service to internal customers as appropriate. ›Assists in greeting and checking-in VIP and Long Stay guests. ›Ensures that all Front Office employees are aware of current promotions, policies and other important information. ›Ensures that all Front Office employees are familiar with the hotel’s products and services.