Service Manager

Priority 2:

Role : Service Manager

Location : San Diego CA (Strictly Onsite)

Position Summary: The Service Manager is responsible for overseeing and coordinating a range of critical IT services including SCCM (System Center Configuration Manager) Tools Management VDI Exchange (Virtual Desktop Infrastructure) and Security Services. This role involves managing a team optimizing processes and ensuring the efficient and secure operation of these services. The Service Manager reports to the IT SDM and collaborates with crossfunctional IT and operations teams.

Key Responsibilities:

1. Team Leadership:
   • Supervise and lead a team of professionals responsible for SCCM Tools VDI and Security Services.
   • Foster a positive and collaborative work environment within the team.
   • Provide training mentorship and support to team members.
2. SCCM Management:
   • Oversee the design deployment and maintenance of the SCCM infrastructure.
   • Ensure software distribution patch management and endpoint configuration are effectively managed.
   • Collaborate with application owners to facilitate software packaging and deployment.
3. Tools Management:
   • Manage and maintain IT tools and applications such as monitoring solutions asset management and helpdesk software.
   • Ensure tools are available and operational to support IT and business functions.
   • Evaluate and recommend new tools as needed.
4. VDI (Virtual Desktop Infrastructure) Management:
   • Oversee the design deployment and maintenance of the VDI environment.
   • Ensure virtual desktops and applications are available secure and optimized for performance.
   • Collaborate with endusers and application teams to provide VDI support.
5. Security Services:
   • Collaborate with the IT security team to ensure security policies and practices are implemented within the services managed.
   • Conduct regular security assessments and audits for SCCM Tools and VDI components.
   • Respond to security incidents and lead remediation efforts.
6. Warehouse Management (if applicable):
   • Manage IT equipment and inventory stored in the warehouse.
   • Ensure equipment is readily available for deployments and maintain accurate inventory records.
   • Collaborate with procurement for equipment procurement and disposal.
7. Vendor and Asset Management:
   • Manage vendor relationships for software hardware and services related to SCCM Tools VDI and Security.
   • Maintain asset inventory records and oversee the asset lifecycle.
   • Budget management for servicerelated expenses.
8. Documentation and Reporting:
   • Maintain accurate records and documentation for the services managed.
   • Generate regular reports on service performance security incidents and compliance.
9. Continuous Improvement:
   • Identify opportunities for process improvement and cost reduction within the services.
   • Lead and support service enhancement initiatives.

Qualifications:

• Bachelors degree in IT Computer Science or a related field (or equivalent work experience).
• Proven experience in managing IT services with a focus on SCCM Tools VDI and Security.
• Strong knowledge of IT service management (ITSM) and ITIL best practices.
• Understanding of security principles and experience with security compliance standards.
• Excellent communication problemsolving and leadership skills.
• Experience with warehouse and asset management (if applicable).