NDK Sales Operations Coordinator

Due to the continuing growth Nidecker Group is looking for a Sales Operations Coordinator to join our Sales team at our headquarters.

Nidecker Group is located in Rolle Switzerland on the FrenchSwiss Riviera close to the Lake Geneva and the Alps. The Group manages some of the best snowboarding brands in the world such as Nidecker Jones and Yes and works with 60 distributors in 40 countries. For more information you can visit our website.

As a Sales Operations Coordinator you will be at the frontline of our sales efforts managing interactions with dealers and international distributors to ensure exceptional service and support. Your primary responsibility will be to oversee all aspects of sales operations including preorders reorders warranty claims and customer service inquiries. This role requires a customerfocused mindset strong communication skills and the ability to pragmatically find solutions.

Tasks

• Dive into the heart of our operations managing orders and spending time navigating our ERP system (NetSuite) to ensure smooth sailing for our customers and distributors.
• Act as the main point of contact for dealers and distributors providing assistance with order processing and product inquiries.
• Manage warranty claims and returns ensuring timely resolution and customer satisfaction.
• Collaborate with the sales team to forecast demand track inventory levels and coordinate product shipments with the Logistics team.
• Be the friendly face/voice of our company responding to customer inquiries through phone calls emails and other channels with enthusiasim and a passion for snowboarding.
• Develop and maintain strong relationships with dealers and distributors fostering trust and loyalty.
• Generate sales reports and analyze sales data to identify trends opportunities and areas for improvement.
• Work closely with other departments such as logistics and finance to ensure seamless coordination of sales activities.
• Stay informed about industry trends competitor activities and market developments to inform decisionmaking and strategy.

Requirements

• Passion for snowboarding and knowledge of the outdoor sports industry is preferred.
• Proven experience in sales operations customer service or a related field preferably in the outdoor sports industry.
• Fluency in English; additional language skills such as German or French are a plus.
• Excellent communication and interpersonal skills with the ability to build rapport with dealers dsitributors and colleagues.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities effectively.
• Proficiency in full Microsoft Office Suite in particular Excel.
• Experience and familiarity with ERP softwares Netsuite is an advantage.
• Knowledge on our other digital tools such as Elastic Mailchip Reamaze etc. is a plus.
• CFC maturite or bachelors degree in Business Administration Marketing or a related field.
• Willingness and ability to travel during peak seasons for events trade shows and other businessrelated activities ensuring strong represetnative of the commpany and engagement with stakeholders.