Customer Support Agent Greece

Position: Customer Service Representative

Location: Athens Greece

Work model: Work from home (at the office in Athens also available)

Employment type: Fulltime

Remuneration: Base salary.

Date of start: 26th January 2024

DUTIES AND RESPONSIBILITIES:

• Handle all incoming contacts from accomodation rental managers/owners
• Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
• Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications rates and/or availability extranet tooling usage etc.
• Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
• Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.

REQUIREMENTS:

• Native/Fluent in German & Fluent in English (at least B2 level) both oral and written
• Ability to identify apply and explain your product and/or service expertise with clarity
• Ability to cover morning weekend and afternoon shifts on rotation with colleagues
• Tech savvy and full proficiency with MS Office products
• Resident of Greece or ability to relocate under short notice.

BENEFITS:

• Excellent remuneration package based on experience skills and performance
• Shifts covering line hours from Monday to Sunday 08:00 23:00
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Hybrid option after probation period
• 25 days annual leave per year
• Food vouchers
  
• Guidance and tools to reach your full potential.

500 signing bonus

Remote Work :

No