ServiceNow Product Owner fmd

Workload: 100%

Axpo a leading Swiss energy company with a European focus is seeking a dynamic and skilled ServiceNow Portal Product Owner to join our vibrant team at Axpo EMEA SL in Madrid. In this pivotal role youll spearhead the administration governance and management of our customerfacing portal features including mobile app and email notifications. With a keen focus on user experience you will ensure the smooth operation and continuous improvement of our ServiceNow portal making a direct impact on customer satisfaction and operational excellence.

What you will do:

• Define and implement the product vision strategy and roadmap for the portal focusing on the mobile app and email notifications.
• Collaborate with development teams to translate product requirements into functional solutions that exceed expectations.
• Conduct continuous user feedback analysis to deeply understand and meet user needs.
• Manage and prioritize change requests to enhance portal functionality and user experience.
• Develop user personas and conduct interviews to gain insights into user needs promoting a usercentered design approach.
• Ensure portal compliance with governance policies and data protection regulations maintaining security and reliability.
• Liaise with internal stakeholders and teams (marketing customer support) to ensure cohesive communication strategies that align with user expectations.

What you bring & who you are:

• Bachelors or Masters degreein Computer Science Information Systems or any relevant field.
• Proven experience in product management or ownership particularly in online portals or mobile applications.
• Strong grasp of user experience and design principles with the ability to communicate complex requirements clearly.
• Excellent interpersonal and presentation skills coupled with a collaborative team spirit.
• Analytical mindset capable of interpreting data to inform decisionmaking.
• Experience ensuring compliance with governance and data protection policies.
• Fluent in English with Spanish and/or German being advantageous.

About the team:

Joining Axpo means being part of a dynamic innovative team committed to powering a sustainable future. We pride ourselves on fostering an environment where creative solutions thrive and where your contributions will directly influence the success and satisfaction of our customers. Our diverse and inclusive culture welcomes all encouraging collaboration growth and a shared passion for excellence.