Technical Account Manager

Matrix a public company (MTRX:TV) which employs 11000 IT professionals globally is the leading information technology company in Israel with a growing presence in the US. Matrix Global Services develops and implements leading technologies software solutions and products it provides infrastructure and consulting services outsourcing offshore training and assimilation. It represents and markets the worlds leading system vendors.

Title: Technical Account Manager

Position Overview: We are seeking a dynamic Technical Account Manager to join our team at Matrix Global Services a leading global Managed Service Provider (MSP). The ideal candidate will possess a strong technical background in infrastructure and networking coupled with exceptional customer service and communication skills. Prior experience with HPC projects in general and Nvidia HPC systems specifically is highly desirable. This role requires the ability to manage enterprise scale client relationships effectively while providing technical guidance and support. A proactive and entrepreneurial mindset will thrive in our collaborative and innovative environment.

Key Responsibilities:

Team Management: Direct the daily activities of Managed Services and Professional Services while supervising a staff of local and remote Engineers.

Client Relationship Management: Build and maintain strong relationships with assigned clients acting as the primary point of contact for technical inquiries escalations and service delivery.

Technical Advisory: Utilize deep knowledge of infrastructure and networking concepts to provide technical guidance support and solutions tailored to client needs.

Account Planning and Strategy: Collaborate with clients to understand their business objectives and develop strategic plans to align technology solutions with their goals.

Issue Resolution: Proactively identify and address technical issues working closely with internal teams to ensure timely resolution and client satisfaction.

Project Management: Oversee the implementation of new services upgrades and migrations ensuring smooth execution and minimal disruption to client operations.

Performance Monitoring: Monitor client infrastructure and network performance identifying opportunities for optimization and improvement.

Communication and Reporting: Communicate technical information effectively to both technical and nontechnical stakeholders through written reports presentations and regular status updates.

Continuous Learning and Development: Stay abreast of industry trends emerging technologies and best practices to provide informed recommendations and maintain a competitive edge.

Revenue Growth: Identify upsell and crosssell opportunities within assigned accounts working collaboratively with sales teams to expand service offerings and drive revenue growth.

Adherence to SLAs: Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs) meeting or exceeding client expectations.

Why Matrix

Matrix is a global dynamic fastgrowing technical consultancy leading technology services company with 13000 employees worldwide. Since its foundation in 2001 Matrix has made more travelers and acquisitions and has executed some of the largest most significant. The company specializes in implementing and developing leading technologies software solutions and products. It provides its customers with infrastructure and consulting services IT outsourcing offshore training and assimilation and Ves as representatives for the worlds leading software vendors. With vast experience in private and public sectors ranging from Finance Telecom Health HiTech Education Defense and Security Matrixs customer base includes guest organizations in Israel and a steadily growing client base worldwide.

We are comprised of talented creative and dedicated individuals passionate about delivering innovative solutions to the market. We source and foster the best talent and recognize that all employees contributions are integral to our companys future.

Matrix success is based on a challenging work environment competitive compensation and benefits and rewarding career opportunities. We encourage a diverse work environment of sharing learning and ceding together. Come and join the winning team! Youll be challenged and have fun in a highly respected organization. To Learn More Visit:

Requirements :

Bachelors degree in a relevant field is preferred.

Proven experience in sales roles within the IT DevOps or cloud services industry.

Strong understanding of DevOps practices cloud computing and onpremises infrastructure.

Excellent communication and presentation skills with the ability to convey technical concepts to both technical and nontechnical audiences.

Demonstrated ability to build and maintain client relationships.

Resultsoriented with a track record of meeting or exceeding sales targets.

Additional Requirements:

Willingness to travel as needed.

Ability to work independently and as part of a collaborative team.

Flexibility to adapt to a rapidly changing and evolving industry.

If you are passionate about driving business growth sincerely appreciate DevOps practices and thrive in a dynamic environment we invite you to apply and be part of our innovative team.

Remote Work :

Yes

Employment Type :

Fulltime