Front Office Executive

Overview:

Key Responsibilities:

• Greet and welcome clients and visitors in a professional manner
• Handle incoming calls and direct them to the appropriate person or department
• Manage the reception area including keeping it tidy and presentable
• Respond to inquiries and provide accurate information
• Coordinate and schedule appointments and meetings
• Assist in office administrative tasks such as filing photocopying and data entry
• Handle and resolve customer complaints or issues
• Monitor and maintain office equipment and supplies
• Process and manage incoming and outgoing mail
• Assist in coordinating travel arrangements for staff
• Ensure security and confidentiality of the front office area
• Collaborate with other departments to ensure overall customer satisfaction
• Prepare reports and documents as needed
• Handle any adhoc administrative or clerical tasks
• Contribute to a positive and professional work environment

Required Qualifications:

• High school diploma or equivalent
• Proven experience in a similar role or customer service position
• Proficient in Microsoft Office applications
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Customerfocused with a serviceoriented attitude
• Ability to handle stressful situations in a calm and professional manner
• Attention to detail and accuracy
• Knowledge of office management procedures
• Ability to prioritize and manage time effectively
• Familiarity with basic office equipment and procedures
• Problemsolving skills and resourcefulness
• Professional and presentable appearance
• Ability to work independently as well as part of a team

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