CampE Operations Manager - The Hotel Galleria Jeddah - Hilton

A C&E Operations Manager manages the Conference and Events Sales office and the onproperty Reservations Team to actively convert customer enquiries into confirmed sales.

• Maximise all Group Conference and Event revenue opportunities
• Review business plans identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel and manage the departments adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member
• Ensure the Group Conference and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building customer service selling techniques and billing and processing contracts
• Manage and develop the Group Conference and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company
• Organise hotel promotional activities