Retail Sales Coordinator - Qatar Airways

As Retail Sales Coordinator for Qatar Airways Holidays you will be responsible for all tasks related to the booking process whether it is an Inbound or an Outbound booking and done from QR Holidays Doha or QR Holidays in Outstations. You will provide appropriate holiday information to the customer with the highest level of customer service and as per QR Holidays Operations process. You will also provide customer support for QRH retail sales at all touch points.

• Key accountabilities:
• Attend all inquiries as per agreed booking and services processes as well as time frames
• Identify the customers needs and provide suitable holiday information in a confident and efficient manner
• Maintain prompt communication with the customer towards conversion of the inquiry
• Be courteous attentive efficient in service and well groomed
• Maintain an above average productivity with booking files handled

Qualifications:

• Relevant College or University qualification to min Bachelors level or equivalent
• Minimum 3 to 5 years of relevant experience
• Experience in holiday operational experience in an Airline/Travel agency/ tour operator environment in selling holiday packages by providing appropriate holiday information in costing a package quoting a price making reservations and final documentation on payment
• Good command and excellent knowledge of the Leisure

Application Guidelines:

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
• If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate you would require NOC to apply for this role