Large Account Manager LAM - Ziphirehr

The Large Account Manager (LAM) would be responsible for managing and growing a portfolio of Enterprise and Midsegment(Large) Corporate Accounts. Candidates with Arabic knowledge and who have experience in handling IT Solution selling to Govt. Ministries in Kuwait/Gulf are preferred.

• Account Planning:
  • Develop a deep understanding of the accounts business including its market position business challenges objectives and needs.
  • Create a strategic account plan to grow sales and achieve revenue targets.
  • Identify key decisionmakers and influencers within the account.
• Sales and Business Development:
  • Identify propose and close new business opportunities within the account.
  • Drive upsell and crosssell opportunities by promoting other products and services.
  • Achieve assigned sales quotas and targets for the account.
• Relationship Management:
  • Establish and maintain strong relationships with key stakeholders within the account.
  • Organize regular review meetings to discuss account status challenges and opportunities.
  • Act as the primary point of contact for the customer for all salesrelated issues.
• Coordination and Collaboration:
  • Collaborate with various internal teams such as technical support product management and delivery teams to ensure client satisfaction.
  • Facilitate smooth communication between the customer and internal teams.
• Solution Development:
  • Understand the customers IT landscape and propose tailored solutions that cater to their unique needs.
  • Engage with PreSales and technical teams to develop custom solutions when necessary.
  • Coordinate with partners or thirdparty vendors if required.
• Contract Management:
  • Negotiate terms and conditions of contracts to achieve both client and company objectives.
  • Ensure contract renewals updates or modifications are executed in a timely manner.
  • Monitor contract compliance and service level agreements.
• Financial Management:
  • Monitor the financial status of the account including revenue profitability and payment timelines.
  • Work with finance teams to ensure accurate billing and timely collection of payments.
• Issue Resolution:
  • Address and resolve any challenges or issues faced by the customer promptly.
  • Escalate unresolved issues to higher management ensuring quick resolution to maintain client trust.
• Market Intelligence:
  • Stay updated with industry trends competitor strategies and emerging technologies to better serve the account.
  • Provide feedback to internal teams regarding market needs product improvements or new product opportunities.
• Reporting:
  • Regularly update the CRM system with account activities and status.
  • Provide detailed reports to higher management regarding account performance sales figures and future projections.
• Continuous Learning:
  • Stay informed about the companys products services and solutions to effectively sell and represent them to the client.
  • Engage in training and development to improve sales and relationship management skills.