Associate SME Portfolio Management - QnB UAE

The incumbent has a responsibility to develop & improve & maintain SME Banking processes procedures and policies; to manage the service performance of the Relationship Management section; to do ongoing internal projects to strengthen the SME business at QNB; and to manage the external & internal reporting requirements of SME Banking.

• Oversee development and maintenance of servicing capabilities and support within the unit and with other units
• Ensure compliance and legal sign off for all new policy & procedures
• Act as main point of contact for SME portfolio & reporting related issues
• Develop & maintain SME performance metrics & dashboards
• Work with Operations and IT to embed the required capabilities in processes and systems
• Review performance of SME products & portfolio identify opportunities and create action plans to improve overall SME banking profitability
• Work with product & marketing teams across the Bank to identify campaign opportunities and implement these campaigns
• Prepare business cases for Compliance Legal & Central Bank approvals for the campaigns and marketing activities
• Monitor performance of SME Relationship Managers and Officers
• Design overall performance management concept
• Develop and automate performance MIS
• Develop KPIs to measure performance of individuals within the SME business

University graduate preferably with a Major in Marketing Banking Finance Accounting Economics Business Administration (Masters preferred)

Excellent oral and written communication skills in English and Arabic (preferable)

Strong analytical problem solving decisionmaking and financial management skills

Selfdriven with welldeveloped leadership motivational and teambuilding skills

Ability to identify need for change adaptable and flexible in anticipating and realizing market opportunities

Understanding of linkages driving profit

Indepth knowledge of products services and delivery channels available to SMEs

Good interpersonal and networking skills