Technical Support Agent German

Launch Your Tech Career in Barcelona! (Introduction)

Are you a Germanspeaking IT whiz with a passion for helping others Do you dream of living and working in sunny Barcelona Then this exciting opportunity is for you!

Were partnering with a leading multinational technology BPO to find a talented IT Helpdesk professional to join their dynamic team in Barcelona. In this role youll be the hero for customer support employees providing topnotch technical assistance and troubleshooting their IT woes

Tasks

• Be the first line of defense for customer support employees solving their IT problems via phone email chat or selfservice portal.
• Become an expert in user systems and devices guiding employees through smooth operation.
• Channel your inner detective! Use root cause analysis and remote access to diagnose and fix IT issues efficiently.
• Keep things organized categorize and prioritize IT requests within the clients ITSM system (ideally ServiceNow).
• Be a team player collaborate with internal and external service providers to ensure seamless resolution.

Requirements

• Speak German professionally and have advanced English communication skills.
• Experience in 1st or 2nd level IT support especially in a large company environment is a plus.
• Show off your IT knowledge! Expertise in Windows 10 Office 365 MS Teams hardware & software troubleshooting is key.
• Think logically and strategically to tackle complex IT issues.
• Experience with ITSM ticketing systems (ideally ServiceNow) is a big advantage.
• Understanding of ITIL V4 processes is a bonus.
• Be a customer service champion with a strong sense of responsibility.
• Work methodically and efficiently.
• Embrace learning and development well help you grow!
• Be a motivated team player who thrives in a global environment.

Benefits

• Competitive salary and benefits package that rewards your skills and performance.
• Comprehensive training to equip you with all the knowledge you need to succeed.
• Invest in your future with career development programs specialized courses and language classes.
• Join a vibrant and supportive team with a positive and friendly atmosphere.
• Well empower you to reach your full potential!
• Fulltime permanent contract (indefinite) with a flexible schedule choose mornings or afternoons!
• Work in a modern office located right in the heart of Barcelona!

Make the Move!

Are you ready to launch your IT career in Barcelona We cant wait to hear from you!