Customer Support Advisor

Customer Support Advisor

24k Basic Salary Uncapped Commission Monthly Bonuses.

Description
Customer Support Advisor
Provide Technical and Billing Support to our Consumer Customers
Average of 20 calls a day.

Location Hales Altrincham WA15

Our client is currently seeking a dedicated Customer Support Specialist to join their team. In this role you will play a crucial part in ensuring our customers receive timely and effective assistance across various channels including phone email live chat and our ticketing system.

Company Overview
Our client pride themselves on delivering businessclass Internet directly to your home utilising toptier infrastructure. Our commitment to excellence is evident in our ownership and operation of stateoftheart resilient networks at each site we serve. We ensure that every premise receives unparalleled connectivity offering synchronous speeds that empower you to fully utilise the digital world at affordable market rates. With our dedication to providing cuttingedge technology and reliable service we are your trusted partner in bringing highquality Internet solutions right to your doorstep

Key Responsibilities:
Respond promptly and courteously to customer inquiries via phone email live chat or our ticketing system.

Meet and exceed service targets established by the business ensuring exceptional customer satisfaction.

Utilise our internal ticketing system to log and manage support requests accurately adhering to our Quality Framework guidelines.
Assist customers with technical or billing queries providing thorough diagnostics and resolving issues promptly.

Determine and request service credits when applicable effectively managing customer expectations regarding value and resolution timelines.

Initiate the addition of charges to customer accounts following fault resolution if deemed necessary.

Take ownership of complex issues managing them through to full resolution while maintaining a positive customer experience and keeping customers informed throughout the process.

Place orders for replacement routers or equipment ensure timely fulfilment and arrange shipment to customers.

Respond to engineer requests for provisioning and troubleshoot or escalate any errors as needed.

Requirements

• A personable and articulate individual who excels at building rapport with customers and colleagues alike.

• Minimum of 1 year of experience in a customer support role.

• Minimum of 1 year of experience in a technical support role or a demonstrable background in techrelated interests or education.

• Willingness to work in a telephonebased environment on a rotating basis including weekends and bank holidays.

• Time Management and Organization

Rewards

• 24000 basic salary

• Uncapped Commission Monthly Bonuses (5% of your basic salary)

• Company Mobile and Laptop

• Hybrid Working ( Work from home 2 days a week )

• Generous 25 days holiday

• Incentives and team activities ( meals and event days ).

If you are someone who thrives in a fastpaced customerfocused environment and possesses excellent communication and problemsolving skills we encourage you to apply for this exciting opportunity to make a difference in our customers experience.