Part time Customer Support Agent

We are looking for a Support Agent based in North America to join our team!

Spiideo is the leading provider of automatic cloudbased solutions for video analysis and streaming of sports. With an entirely new way of recording sharing and analyzing sports performance and producing sports for streaming Spiideo has a unique position in the market. Our solution strikes the perfect balance between performance simplicity and accessibility.

Today Spiideo is used by hundreds of organizations globally including some of the worlds largest and most wellknown such as English Premier League clubs Major League Soccer (MLS) LigaMX United Soccer League (USL) National Womens Professional League (NWSL) and hundreds of youth and collegiate programs. Our customers can typically be found in team sports like soccer basketball ice hockey field hockey futsal lacrosse etc.

ABOUT THE ROLE

Responsibilities & opportunities:

• Answering incoming requests from Spiideo customers and triaging according toour Service Level Agreements
• Escalating incidents to our Operations team
  
• Create tutorials articles and user manuals for our help center
  
• Be the first point of contact and advocate of our customers across all products
  
• Investigate and replicate bugs or test new features
  
• Collect feedback and channel back to our product team for improvements
  
• Share our passion for professional sport and delivering the best service possible

Requirements:

• Available evenings and on weekends
• Fluent in English both spoken and written

Preferred Qualifications:

• Love helping clients and solving problems
  
• Bilingual is a big plus
• Excited to be working in a fastpaced environment including the option to work on weekends and shifts
  
• The ability to work independently and stay on top of things
  
• Love technology and sports!
  
  

What we can offer:

• Working for a global company a fastgrowing sport tech startup with global footprint
• A fun skilled & highly motivated team with experience from worldleading companies
• A work environment where you use the latest modern technologies & tools
• Working with the biggest teams in sports from all over the world
• A place where we prioritize selflearning through regular feedback tools or whatever you need to accelerate your skills & career
• Opportunities to shape your own career development. The more responsibility you want the more you will get

Compensation / availability:

• $15/hour
• The hours of this position will vary depending on season
• 1220 hours / week weekdays eveningsand weekends

Location: Remote position in North America. Will report to Director of Customer Support based in Malm Sweden.