Spa Manager

As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: • Manage overall operations of the spa • Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards • Ensure client experience is proficient including bookings, payments, and consultation cards • Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development • Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes