CSO Telecaller - 29234

Overview:

Key Responsibilities:

• Initiate outbound sales calls to potential customers
• Answer inbound calls and address customer inquiries
• Understand customer needs and offer products/services solutions
• Maintain customer records by updating account information
• Follow communication scripts when handling different topics
• Meet personal/team qualitative and quantitative targets
• Conduct customer followup calls to ensure customer satisfaction
• Keep abreast of product information
• Handle and resolve customer complaints
• Research required information using available resources
• Manage and update customer databases
• Participate in sales and marketing events as required
• Coordinate with the sales team to generate quality leads
• Provide feedback and input to improve overall customer experience
• Report on call activities and results regularly

Required Qualifications:

• High school diploma or equivalent
• Prior experience in a customer service or telesales role
• Excellent verbal communication skills
• Ability to handle rejection positively
• Strong listening and persuasive skills
• Basic knowledge of sales principles and methods
• Understanding of customer relationship management systems
• Ability to multitask and manage time effectively
• Problemsolving and decisionmaking abilities
• Good data entry and typing skills
• Knowledge of relevant computer applications
• Ability to work well in a team environment
• Proven track record of meeting and exceeding sales targets
• Flexibility to work in shifts as required

team environment,listening,sales targets,customer relationship management,telesales,multitasking,computer applications,communication,problem-solving,time management,verbal communication,customer service,decision-making,typing skills,persuasion,persuasive skills,sales principles,data entry