Manager Commercial Services

• Lead motivate and develop employees. Be actively involved in team/people/process management
• Drive process and KPIs. Ensure a very high level of quality and reliability of the services. Take full ownership and responsibility towards all internal customers and prioritize tasks
• Conduct 1:1 reviews. Assign tasks and drive individual means to support and guide each employee including annual appraisals and regular personnel exchange
• Assume commercial responsibility by selecting approving and implementing process improvements based on an economic evaluation of cost and benefits
• To be actively involved in quality and performance management of the process and bring about tangible improvements
• Take initiative to learn the process and build the knowledge so that the team has confidence in the leader
• Conduct regular review meetings and process reviews with stakeholders
• Perform special tasks and handle projects with full responsibility
• Conduct regular internal customer interviews and ensure a high level of internal customer satisfaction

• Minimum 5 years of total experience. People management experience of 2 years is mandatory
• Previous experience of BPO / ITES / KPO / Technical /Engineering Services is required
• Good communication skills speaking / reading/writing skills
• Flexible with working hours as per process requirements. Open for shifts
• Ability to guide / mentor employees. Abilities include but are not limited to Decision Making problemsolving Working under stress time management multitasking customercentric persuasiveness and assertiveness. Independent and systematic work with changing requirements
• Prepared for extensive traveling for training and other purposes if need be
• Ability to handle High volumes and pressure
• Knowledge of MS Office Work Excel PPT
• Education: A University Degree or graduate engineer (Mechanical/Aeronautical/Transportation/etc.) is a must. Master in (Business Administration/Operations/etc.) would be an added advantage
• Confident appearance & excellent communication skills at all levels within a business & clientfacing skills
• Ability to structure disposition and planning of complex workflows and issues. Experience in change processes desired
• Resilient outgoing personality with strong problemidentification and problemsolving skills and a good sense of judgment.

people management,bpo,knowledge process outsourcing (kpo),communication skills