Organizational Change Management Lead

The Organizational Change Manager will be an integral member of the EHR Program Management Office specifically focusing on the infrastructure improvements to support the use of an Electronic Health Record at several facilities. Together we support the rollout of the Electronic Health Record (EHR) Modernization Program for the Maryland Department of Health. The Organizational Change Manager will focus on establishing the infrastructure readiness of healthcare facilities for implementation of the EHR solution within a structured process framework including changes to technology service delivery processes systems and technologies. They will determine and evaluate the changes impacts and organizational readiness to limit potential risk and conduct postimplementation reviews to assess the decisions and performance related to the change request.

Duties/ Responsibilities:

• Accountable for strategizing and executing organizational transformations in communication infrastructure. Will create and deliver strategies and plans to help employees maximize the adoption of new technology service delivery framework and EHR.

• Oversees the planning and execution of communication channels setup.

• Manages and supervises the local communication networks and associated tools (e.g. bridges routers etc.).

  Develops both short and longterm strategies to align communication systems with organizational needs.

• Spearheads the design and integration of communication networks ensuring seamless connectivity through

  various technologies.

• Analyzes hardware and software solutions to evaluate their compatibility and performance within the current

  organizational framework.

• Prepares comprehensive assessments and vendor equipment evaluations.

• Generates network monitoring/performance reports for LAN/WAN utilization studies providing insights

  into system efficiency.

• Recommends enhancements and modifications to optimize system reliability and efficiency.

• Accountable for strategizing and executing organizational transformations in communication infrastructure.

  Oversees the planning and execution of communication channels setup.

• Manages and supervises the local communication networks and associated tools (e.g. bridges routers etc.).

  Develops both short and longterm strategies to align communication systems with organizational needs.

• Spearheads the design and integration of communication networks ensuring seamless connectivity through

  various technologies.

• Analyzes hardware and software solutions to evaluate their compatibility and performance within the current

  organizational framework.

• Prepares comprehensive assessments and vendor equipment evaluations. Generates network

  monitoring/performance reports for LAN/WAN utilization studies providing insights into system efficiency.

• Recommends enhancements and modifications to optimize system reliability and efficiency.

• The Organizational Change Manager Network Infrastructure maintains a broad understanding of project

  activities assigned to them and processes to apply a structured organizational change management (OCM) or

  technology service delivery approach and methodology for the impact to personnel.

• Deliver recommended actions to improve and optimize technology service delivery using industry best

  practices and proven technology service delivery framework.

• Conduct survey assessment to identify potential risk.

• Develop a tailored strategy training and project plan.

• Facilitate focus groups to discuss bottlenecks hindering infrastructure and or information technology service

  delivery process improvements and establish a mitigation plan.

• Analyze client LANs/WANs isolate source of problems and recommend reconfiguration and

  implementation of new network hardware to increase performance.

• Provide transitional support by focusing on change stabilization and optimizing results to ensure longterm

  success.

• Utilize interactive dashboards and reports to visualize and trend technology metrics.

• Identify potential personnel risks and anticipated points of resistance and develop specific plans to mitigate

  or address the concerns.

• Understand the clients organization and change management issues explain the factors involved and shape

  organizational solutions to deliver value to the client.